The remote on my tv was also dead, and no one answered the front desk the three times I called to get new batteries. They got the $17 resort fee removed and that’s all. The manager said they didn’t smell anything, but when my aunt returned to the room, one of the couch cushions was ‘mysteriously’ gone.

My aunt booked a room that smelled like pee. But it shouldn’t take so long for one booking. What should have been a quick call turned into 30 minutes of flowery words and the slowest service I’ve ever had. This was a room for my dads wedding as a place to crash. Instead I’m forwarded to their call center where someone tried suggestive selling no less than a dozen separate things to me. There’s literally no way to just call and get the front desk. My awful experience started when trying to call to book a room. They also did not have a room for my mom & suggested she sleep in the honeymoon suite with me! My sister-in-law's room had a urine-soaked couch cushion that she had to sleep with after they 'deodorized' the room and they only gave her the $17 resort fee back for her trouble in moving to another room.… They also refused to provide maid service for us. The rugs had stains on them, the shower was corroded, and the nozzles did not work, the water temp was lukewarm and could not be fixed without them tearing out all the plumbing. The couch was saggy and looked like it had come from a garage sale, the furniture was all dusty, damaged & faded. We contacted the 3rd part company and they have failed to contact us back This was my honeymoon and they put us in the is dark burgundy ratty old suite that looked like a high roller or mafia room. There is a 3rd party consulting company that books the group rooms and Harrah's staff was unwilling to assist us with anything because they felt it was not their problem. I would give this a 0 if I could!! The managers on duty never got back to me about any of the issues and kept passing me around.

Sanctuary at Grand Memories Santa Maria.

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